Privacy Policy

PRIVACY POLICY

Last updated: [01 Sept 2026

HHOmart.com ("HHOmart", "we", "us", "our") is operated from Vadodara, Gujarat, India, and is affiliated with 3Wi Technologies. We have served customers internationally since 2007. This Privacy Policy explains what personal data we collect when you visit or place an order on HHOmart.com, why we collect it, how we use and protect it, and the choices and rights available to you.

By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the site.

1. Information We Collect

We collect information you give us directly, and some information automatically as you browse.

Information you provide:

  • Account details: name, email address, phone number, password
  • Order and shipping information: billing address, shipping address, city, state, country, PIN/postal code, GSTIN (for business buyers, where applicable)
  • Communications: messages you send via our contact form, email, or WhatsApp, and any details you include in them

⚑ Newsletter sign-up email address, if applicable — confirm whether the newsletter module is active on the live site.

Information collected automatically:

  • Device and usage data: IP address, browser type, pages viewed, referring pages, and approximate location derived from IP address
  • Cookies and similar technologies (see Section 4)

Payment information: Payments are processed by [payment gateway name(s), e.g., Razorpay / PayPal].

⚑ Confirm which gateway(s) are actually live on hhomart.com before publishing.

We do not store your full card, UPI, or bank account details on our own servers; these are handled directly by our payment processor(s) under their own security and privacy standards.

2. How We Use Your Information

  • To process, ship, and support your orders, including AquaWelder, HyEnergy, Hydroxy and HHO-related products
  • To create and manage your account
  • To respond to inquiries, quote requests, and support questions
  • To send order confirmations, shipping updates, and service-related notices
  • To send marketing or product updates, only where you have opted in, and with an easy way to opt out at any time
  • To improve our website, catalogue, and customer experience
  • To meet our legal, tax, and regulatory obligations in India and, where applicable, in the destination country of an international order
  • To detect, prevent, and address fraud, security incidents, or misuse of the site

Where the Digital Personal Data Protection Act, 2023 (DPDP Act) applies, we process your personal data on the basis of your consent or, where permitted, for the specified legitimate uses recognised under the Act — for example, to fulfil a contract you have entered into with us.

3. Who We Share Information With

We do not sell your personal data. We share it only where necessary, with:

  • Payment processors, to complete your transaction
  • Shipping and logistics partners, to deliver your order
  • IT, hosting, and email service providers who support our operations, under confidentiality obligations
  • Government or regulatory authorities, where required by law

⚑ List only the analytics/advertising tools (e.g. Google Analytics) actually active on the site.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control or disable cookies through your browser settings; some features of the site may not work correctly if cookies are disabled.

5. Data Retention

We retain personal data for as long as needed to fulfil the purposes described in this policy — including order history for accounting and warranty purposes, and account data for as long as your account remains active — and thereafter only as required by applicable tax, accounting, or other law.

6. Your Rights

If the DPDP Act applies to you as a Data Principal, you have the right to:

  • Obtain a summary of the personal data we hold about you and how it is being processed
  • Request correction or completion of inaccurate or incomplete personal data
  • Request erasure of personal data that is no longer necessary for the purpose it was collected, subject to our legal retention obligations
  • Withdraw consent at any time, where processing is based on consent, without affecting processing already carried out
  • Nominate another individual to exercise these rights on your behalf in the event of death or incapacity
  • Register a grievance with us, and if unresolved, with the Data Protection Board of India

If you are visiting from outside India — including the European Union or United Kingdom — you may have additional rights under your local data protection law; we will honour reasonable requests consistent with those rights to the extent they apply to our processing of your data.

To exercise any of these rights, contact us using the details in Section 9.

7. Data Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our products are intended for business and adult consumer use. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

9. Grievance Officer / Contact Us

Grievance Officer: Nitinsinh Raulji

Designation: Proprietor

HHOmart.com 

Address:  J12, Natasha Park-1, New Chhani Road, Vadodara, Gujarat, India

Email:  contact@HHOmart.com

Phone: +91 94276 02297

We aim to acknowledge grievances promptly and resolve them within the timelines prescribed under applicable Indian law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.